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Response information

In addition to the fire protection performance information we also publish performance data concerning OFRS responses in the following areas.

Response to fire safety complaints

Within the Technical Fire Safety Service Standards section of the OFRS Performance Pledge (1) is a commitment to:

  • Refer all complaints relating to contraventions of Fire Safety legislation to a Senior Officer who will determine an appropriate response. For those matters deemed to be serious (2), we will endeavour to send a response within one hour.

2018-19 response standards to serious fire safety complaints

Period Number of serious
fire complaints
% responded to 
within 1 hour
Q1 23 100%
Q2 17 100%
Q3    
Q4    

2017-18 response standards to serious fire safety complaints

Period Number of serious
fire complaints
% responded to 
within 1 hour
Q1 15 100%
Q2 13 100%
Q3 15 100%
Q4 9 100%

Notes

  1. OFRS Performance Pledge
  2. A serious complaint is defined as where there exists a possibility that people may be at risk of death or serious injury.

Response to building regulation consultations

Building Control Bodies are required to consult with Fire Authorities to ensure satisfactory fire safety measures in relation to proposals covering a wide range of buildings. To ensure a speedy response for the applicant, we are committed to reply to all such consultations within 15 working days. This is monitored and our performance is shown below.

2018-19 response to building regulation consultations

Period Number of consultations
received
% responded to
within 15 working days
Q1 224 100%
Q2 180 100%
Q3    
Q4    

2017-18 response to building regulation consultations

Period Number of consultations
received
% responded to
within 15 working days
Q1 171 100%
Q2 281 100%
Q3 130 100%
Q4 204 100%

Formal and informal appeals

Occasionally a technical appeal may be made against a decision by us, concerning the enforcement of fire safety legislation. Initially this will we be of an informal nature, but if not resolved there is a formal legal procedure to be followed. The results of both informal and formal appeals are recorded and are shown below.

Informal appeals from 2013

  • No appeals recorded to date

Formal appeals from 2013

  • No appeals recorded to date

Complaints against enforcement decisions

Whilst it is considered to be a very rare event, should a person wish to complain about the way an enforcement decision has been taken, as opposed to a technical disagreement.

Register of complaints against enforcement decisions from 2013

  • No complaints received to date