Burst water pipes

Burst pipes can be a real nuisance and something we all want to avoid.

What can you do to stop pipes from freezing?

• Ensure pipes are correctly insulated.
• Keep your heating on low, particularly overnight or when leaving the property empty during spells of cold weather.
• Run cold taps regularly.
• If you have an outside tap drain if possible.

If your pipes are frozen

• The most important thing to do is to turn your stop-cock off straight away.
• Wait for the pipes to defrost naturally if possible.
• Seek specialist advice to check all pipe work for potential damage. If they have split you may get a leak when the pipe thaws.

Can I thaw my pipes?

• It can be dangerous to thaw your pipes. Do not use a blow torch as this will create a fire risk and you may set fire to materials close to your pipes.

What should I do if there is a leak?

• Make sure your stop-cock is turned off to prevent further damage.
• Turn off your electricity to prevent water coming into contact with electrics: e.g. sockets, lights or appliances.
• Turn off the gas.
• Move valuable or sentimental items to a safe place.
• Contact your insurance company and seek advice about any potential claims.
• Contact a specialist to repair any damage.